But I will admit to it being a confusing situation and I didn't come across any clear guidance on how to do that on a C5180. There seems to be a "secret menu" that can be accessed to clear the error memory and resolve this problem when it is a software error. After extensive reading about this problem on other blogs/forums online it appears to me that oftimes this failure notice on different HP printers may be a software problem on the printer, while occasionally it may be an actual hardware failure (like the capacitor situation). If you receive a prompt to print a calibration page, do so. Reinsert the cartridges, and then close any open doors on the product. If the product does not automatically turn on, press the Power button ( ). I do have a couple of observations, for what they are worth. Disconnect the power cord from the back of the product. The capacitor problem discussion is here (if you try to remove the board be very careful.): So I junked the C5180 and bought a new all-in-one. I tried several other things, including the "look at the capacitors" suggestion (found in the thread below), but ended up killing my LCD display (scanner worked, but since I couldn't clear the messages about printing I couldn't see, I wasn't able to get to the printing stage). The next time I turned the machine on I had a repeat of the failure notice. Unfortunately I was too enthusiastic about this fix working for me. This tech was great: he was patient, and simplified the directions. I used a clean wet rag (no fuzz) and wiped the contacts on both the ink cartridge and the inside of the printer where the cartridge is placed. The problem stemmed from the ink cartridge. This is in more detail and if you want to get in touch with me, I will explain through e-mail how I managed to get my printer back working. Using the right arrow, scroll to System configuration Menu. The technician took me through steps starting with the front panel on the printer: press the setup button with the left arrow key held down. Hope and went oneline to the support group for HP. They aren't made as well as the one I own - they looked flimsy. Yesterday, I went out to lookįor a new printer. I did quite a few things that people suggested and still the same message came up. He told me I had to get a new printer since there was a hardwareįailure. Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty. Through steps and at the end the same message came up. The HP Community is where owners of HP products, like you, volunteer to help each other find solutions. I did call on the phone and the technician had me go For three days, I went into different sites and found a HP website suggesting how to fix this. I wasn't able to print on my HP C5180 printer and kept getting a message: Ink system failure. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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